Do all of our members have to participate in auto-renewal?
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NO. The auto-renew feature is optional for each member.
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Is there an auto-renewal membership option with this program?
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YES. A club can choose to allow its members to optionally participate in an auto-renewal option, easing the collection of dues for the long term.
Do members who sign up for auto-renewal have the ability to opt-out of this feature later?
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YES. Members will receive an email notification both four weeks and two weeks in advance of an automatic renewal, giving the opportunity to cancel the upcoming charge. See sample below:
If a club inactivates a member who is scheduled for auto-renewal, will the auto-renewal charge go th
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NO. When a member is inactivated, auto-renewal is also inactivated for that member.
When will auto-renewal take place for a member?
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Auto-renewal is scheduled to occur 15 days prior to the member’s expiration date. This is AFTER the member has been sent two email communications advising of the pending auto-renewal transaction.
