Can a club start offering the online join/renew feature at any time or does it have to be started at year-end?
A club can begin to offer this at any time. Most would probably start when most of their membership activity takes place, but nothing precludes a club from starting at any time.
Who is responsible for providing the club information to the SCGA to get started?
The club identifies an individual contact point for the SCGA to work with. The club contact can fill out the form at scga.org/access or it can identify a person and ask the SCGA to walk through the preparation with that person. In either case the SCGA will work with the club contact to make sure everything is set up correctly.
Can the club ever change any information?
Yes, we recognize that things can change. We would ask the individual contact for the club to reach out to the SCGA Member Services Department to ask for a change in information. Changes in dues from year to year will need to be communicated PRIOR TO September 1. The SCGA will implement the change and allow the contact for the club to review and confirm any modifications.
What credit card types can be used on the membership portal?
Visa and MasterCard only.
Are there any fees to the club or individual for participating in this?
There are no additional fees. This is an SCGA member service.
Who at the club gets notified that a member has joined or renewed online through the membership portal?
The club initially identifies a single contact to receive email notification. The club can have other people added to the notification list by contacting the SCGA.
How often is the club contact notified via email?
The club contact is notified seconds after any membership transaction is completed.
If a club uses the portal, can that club then pay its SCGA invoice/statement amount via credit card?
Does the new member learn about who to contact at the club?
In the confirmation email, the new member will receive a club contact name and email address for any questions. Many clubs are planning on sending a welcome email to the new member; the SCGA will automatically send its welcome to the SCGA email as well.
Does the club have to input member information into the GHIN database via via a USGA tool?
No, the new member fills out a profile during the process and this data is automatically loaded into GHIN.
How quickly does a new member receive an SCGA/GHIN number?
A new member receives his or her SCGA/GHIN number seconds after the transaction is completed as part of an email notification that everything has been completed. This member can immediately begin to post scores after receiving this number.
How does the club learn of the profile information entered during the process so that it can contact its new member?
The identified club contact will receive the profile information in the member joined confirmation email. It is also stored in Golf Nations, and a club can use the USGA Admin Portal to access the member’s individual record and/or generate a club roster at any time.
Is the credit card information secure?
https:// is in place during the input and utilization of the credit card information. This is the standard in the industry and uses Secure Socket Layer that encrypts information.
Can an existing member update his or her contact information so that our club has the best possible information to use?
Yes, during the procedure the member’s profile will be made available for review and updating. This updated information will be stored in the GHIN database and is accessible via GHP Online Club at any time.
Can a former member of our club, who is now inactive, again become a member of our club using the online commerce tool/portal?
Yes, a player can be found via SCGA/GHIN number or name and if the member is inactive can be reinstated. In addition, an Admin can change the Roster view in Golf Nations/SCGA Admin Portal to include all or view inactive to find a former member of the club and activate that member manually.
Is there both a join and a renew capability and do we have to use both?
There is both a join and renew capability, accessible through a single button/link. A club does not have to offer both joining and renewing capability. The good news is that if an existing member clicks on the button/link, the program will realize that the person is a member of the club and is renewing and price accordingly. Similarly, for a brand new member to a club chosen, the program will determine that this person is new to the club and ask the right questions and price accordingly.
Our club has one membership type that includes all of our tournaments and another membership type that does not include tournament eligibility. Can we use the online membership portal for both membership types?
Yes, We can accommodate as many membership types as your club offers. We give you an opportunity to describe the benefits of your membership types in approximately five lines of text so that prospective members can determine which choice suits them best. This concept also applies to individuals comparing clubs and their benefits.
Can we charge one fee for first-time members, a different fee for renewing members up to a certain date, a different fee for renewing members after a certain date and another fee for those who actually let their memberships expire with the commerce portal?
Yes, we will confirm all of your various pricing models and automate these functions so that you do not have to remember to change something on date x.
We charge juniors and seniors different fees than other members. Can that membership portal accommodate this?
Yes, by using the date of birth entered into the golfer’s profile, pricing can be automated. Similarly, this also will determine whether a golfer is eligible for the SCGA Junior discount, where we do not charge a golfer SCGA dues if under the age of 19.
Do all of our members have to participate in auto-renewal?
NO. The auto-renew feature is optional for each member.
Is there an auto-renewal membership option with this program?
YES. A club can choose to allow its members to optionally participate in an auto-renewal option, easing the collection of dues for the long term.
Do members who sign up for auto-renewal have the ability to opt-out of this feature later?
YES. Members will receive an email notification both four weeks and two weeks in advance of an automatic renewal, giving the opportunity to cancel the upcoming charge. See sample below:
If a club inactivates a member who is scheduled for auto-renewal, will the auto-renewal charge go through?
NO. When a member is inactivated, auto-renewal is also inactivated for that member.
When will auto-renewal take place for a member?
Auto-renewal is scheduled to occur 15 days prior to the member’s expiration date. This is AFTER the member has been sent two email communications advising of the pending auto-renewal transaction.
If a member does not choose the auto-renewal feature while joining or renewing a membership, but decides that auto-renewal makes sense, can a change be made regarding participation?
Given that auto-renewal is chosen during the membership payment process, the member would not be able to activate the auto-renewal feature until the next membership cycle/year.
Will a club have to address inactivation dates or anything similar for a golfer who is set up for auto-renewal?
No. The program is set up so that, for example, a golfer who pays for membership on Oct. 15 will have a subscription end date of 365 days later on October 15. If that person then renews any time in their renewal window (starting 60 days prior to expiration, i.e., Aug. 16) the next year the subscription end date will be advanced 365 days to Oct. 15 of the following year. If the member does not renew and the club leaves the rollover setting for the member at OFF in the SCGA Admin Portal, the member will automatically become inactive on Oct. 16 with no additional action by the club.
If a member signs up for auto-renewal, but opts out via either the four or two-week emails, will the club have to do anything to inactivate the golfer?
NO. The member should be listed as rollover OFF and will become inactive one day after the subscription end date passes.
Can a member scheduled for auto-renewal actually inactivate membership online?
Technically NO, but practically yes. The club is the only entity in position to inactivate a membership; the member can only opt-out of the automatic renewal function. However, if a member opts out of automatic renewal and does nothing else, the membership will expire automatically one day after the subscription end date.
If our club wants to change its membership prices for a new year, and a golfer is scheduled for auto-renewal, what should be done?
Any club desiring to change its dues structure MUST notify the SCGA PRIOR TO September 1. (All clubs offering the auto-renewal option will receive a reminder about this approximately August 1). This allows the member that is scheduled for auto-renewal a chance to see the upcoming pricing change in the four-week advance notification email, and be given an opportunity to opt out of auto-renewal. See sample auto-renewal notification message that includes pricing breakdown earlier in document.
SCGA Clubs Agree: SCGA Tools make their lives easier!
"I would recommend that every club use the [SCGA] online portal... It just makes life so much easier."
Bill Fennessy - President Altadena Golf Club
"In 4 months, we added 95 new members [from the Associate Member Network], so we’re really happy with the program."
Mike McMonegal - President Lakewood Men’s Golf Club
“The SCGA has done a great job rolling out and implementing this new membership program.”
Shorecliffs Men's Golf CLub
"Almost all of our new members are coming in online...If you don't provide easy access, you're not going to get members."
David Hamdorf - Vice President San Clemente Men's Golf CLub